General Terms and Conditions
These General Terms and Conditions (GTC) govern the contractual relationship between Personal Trainer Basel GmbH and its clients. By booking a service, the Client accepts these GTC.
1. Scope of Application
These General Terms and Conditions (hereinafter “GTC”) of Personal Trainer Basel GmbH (hereinafter “PTBS GmbH”) apply to the use of all services provided by PTBS GmbH, as well as to services rendered by third parties engaged for their provision, such as trial sessions, personal training, mental coaching, nutritional counselling, and lifestyle counselling (hereinafter “Training”). By booking a service, the Client accepts these terms.
2. Age and Health
2.1 The Client uses the Training at their own responsibility and on a voluntary basis.
2.2 Persons under the age of 18 may only take part in Training with the written consent of a legal guardian.
2.3 In the case of contagious illnesses or corresponding symptoms, such as the flu, participation in Training will be refused. The Client may resume Training only once fully recovered.
2.4 The Client confirms that they are in good health and that, from a medical point of view, there are no significant physical limitations or acute injuries.
2.5 The Client further confirms that, at the time of Training, they are sober and have not taken any medication or mind-altering substances that could impair their performance or safety.
2.6 The Client is aware that physical training carries an increased risk of injury and physical complaints. If Training is commenced at an advanced age in particular (men > 45 / women > 55), the risk is further increased, and in accordance with the recommendations of medical and sports-medicine professional bodies, the Client must independently provide a medical examination with a medical certificate of fitness prior to commencing Training. Otherwise, it will be assumed that the Client has knowingly waived the medical examination and certificate of fitness.
3. Services of PTBS GmbH
3.1 PTBS GmbH provides services in the areas of individual training and nutrition plans, training sessions, health-promoting coaching, and professional advice.
3.2 By purchasing a personal training package, the Client is granted the right to use the premises, training facilities, and equipment of PTBS GmbH during the personal training sessions. The offering and opening hours of PTBS GmbH may change at any time.
3.3 The trial month (Package 1 – Introductory Phase) may be booked only once by each client. A repeat booking of the trial month by the same client is excluded.
4. Place of Training
4.1 Training sessions may take place at the PTBS GmbH studio or at another location agreed individually.
4.2 If the personal training takes place at another location, the Client shall bear the admission costs as well as the costs of the personal trainer's travel to and from that location. These costs will be invoiced to the Client. Travel time will be charged at CHF 2.50 per minute.
5. Data Protection
5.1 All personal data of the Client, in particular health and training data, will be treated confidentially and processed solely for the purpose of performing the Agreement (in particular training and nutrition planning, coaching, consulting, communication, and invoicing).
5.2 Health data is considered particularly sensitive personal data. By signing the Agreement, the Client gives their express consent to the processing of their health data.
5.3 Disclosure to third parties shall only take place with the Client's express consent or on the basis of a legal obligation.
5.4 Upon termination of the contractual relationship, the Client must notify the Contractor in writing within 14 calendar days whether they wish to have the personal data provided returned or deleted. If the Client fails to provide this notification in time, the Contractor is entitled to irrevocably delete all data and any copies thereof (including any training or nutrition plans), subject to statutory retention obligations. Any further claim to the return of data lapses upon expiry of this period. The Contractor is not liable for damages resulting from the Client's failure to make a timely data backup or to exercise the right to choose deletion in time.
5.5 The data will be returned exclusively in the format in which it exists at the time of termination (“as is”). The Contractor is not liable for data that is no longer readable due to the storage media, unless this was caused by gross negligence.
6. Initial Consultation and Medical History Questionnaire
6.1 PTBS GmbH offers a free introductory consultation, for which a period of 20 minutes is reserved. This consultation takes place in person at the PTBS GmbH studio.
6.2 If there is subsequent interest in personal training, an appointment for the “Personal Training Intro” will be arranged. During this appointment, the health questionnaire will be discussed in detail and with support, a medical measurement will be carried out, and the Client's personal training goals as well as the next steps will be defined clearly and with encouragement.
6.3 The medical history questionnaire must be completed truthfully.
6.4 If several questions in the medical history questionnaire have been answered with “Yes,” there is an increased health risk. In this case, it is recommended that a medical examination be carried out before commencing Training.
7. Duration and Transferability of Agreements
7.1 Personal training agreements are personal and non-transferable.
7.2 Non-use of the training services offered by PTBS GmbH by the Client shall not entitle the Client to a refund or a reduction.
7.3 The term of the Agreement is set out in the Agreement itself. The Agreement does not renew automatically.
8. Scheduling of Appointments
8.1 The Client is obliged to register in advance. Training sessions will only take place following a confirmed appointment.
8.2 Appointments must be cancelled at least 48 hours before the scheduled time, by phone or via WhatsApp.
8.3 If the Client does not cancel a booked training session in time, or at all, the session cannot be made up and the associated costs will be invoiced to the Client in full (100%).
8.4 If the Client is late by up to 20 minutes, the training session will be shortened accordingly. If the Client arrives more than 20 minutes late, the session is forfeited and will not be made up. The costs of a forfeited session will be invoiced to the Client in full (100%).
8.5 In the event of a delay or cancellation caused by PTBS GmbH, the missed time or session will be made up. A refund is excluded in any case.
9. Cancellation of Individual Appointments
9.1 Booked training appointments may be cancelled or rescheduled free of charge up to 48 hours before the agreed start time at the latest. If a cancellation occurs, or the Client fails to appear, less than 48 hours before the start of the appointment, the Client is in principle obliged to pay the agreed fee, since PTBS GmbH has reserved the time for the Client and there is no other way to fill that slot on short notice.
10. Validity Period and Forfeiture of Session Credits (Packages)
10.1 Purchased session credits (packages) must generally be used within (e.g., 1, 3, or 6) months of the purchase date. After this period expires, the entitlement to any unused sessions lapses.
The validity period will, however, be automatically extended at the Client's written request if the Client was prevented from using the sessions for reasons beyond their control. In such cases, the validity period is extended by the duration of the prevention. A medical certificate confirming the inability to train and its duration is sufficient as proof. In the event of early termination of the Agreement by the Client, the remaining credit will be settled. PTBS GmbH reserves the right to separately assert claims for damages for termination at an inopportune time (Art. 404 para. 2 CO), where the Client was prevented from using the sessions due to an inability to train, through no fault of their own, resulting from illness or accident.
11. Booking and Payment
11.1 The agreed training fees are payable by invoice prior to use of the service.
11.2 If the payment deadline is not met, the Client may not attend any PTBS GmbH training sessions until the outstanding payment has been received by PTBS GmbH.
11.3 If the invoice amount is not paid in full within ten days of invoicing, the Client will first receive a written reminder. The outstanding amount must be settled within a further five days of receipt of the first reminder. If payment is still not made after this period expires, a second reminder will be issued. A reminder fee of CHF 30.00 will be charged for the second reminder.
11.4 PTBS GmbH reserves the right to adjust its prices at any time without prior notice. Invoices or personal training cards already issued are not affected by price changes.
11.5 All prices stated include statutory value-added tax (VAT) at the applicable rate.
12. Copyright
Training plans and materials created by PTBS GmbH are protected by copyright. Reproduction or distribution without consent is not permitted.
13. Limitation of Liability
13.1 The Client is obliged to follow the instructions of PTBS GmbH and its employees.
13.2 Liability on the part of PTBS GmbH is excluded to the extent permitted by law. In particular, PTBS GmbH disclaims all liability for general damages as well as for accidents, injuries, and/or illnesses suffered by the Client, unless these were demonstrably caused intentionally or through gross negligence.
13.3 PTBS GmbH assumes no liability for the loss of clients' valuables.
13.4 Should PTBS GmbH nonetheless be held liable, such liability is limited, to the extent permitted by law, to the amount of the fee for the respective engagement.
13.5 The Client is liable for all damage caused by them to training facilities and equipment, as well as for the loss of borrowed items. Any repair or replacement costs shall be borne in full by the Client.
13.6 Taking out any relevant insurance is the Client's own responsibility.
14. Termination
14.1 Either party may terminate the Agreement in writing at any time, effective as of the 25th of a month, subject to one month's notice.
14.2 A refund or reduction of the price for the personal training agreement is excluded in all cases.
15. Severability Clause
Should individual provisions of these GTC be invalid, the validity of the remaining provisions shall remain unaffected.
16. Governing Law and Place of Jurisdiction
16.1 All legal relationships between the Client and PTBS GmbH are governed exclusively by Swiss law.
16.2 The exclusive place of jurisdiction for all proceedings is Basel-Stadt.
17. Amendment of the GTC
PTBS GmbH may amend these GTC. Clients will be notified in writing of any amended GTC at least 30 days before they take effect.
Version: September 2026